Your Dumb Questions

About ApparelFrog

What's the deal with this store?
This is the official ApparelFrog store. In this place your fantasies come true. Choose between:

Can't find your favourite brand? Well, make use of the customer poll to and we'll do our best to provide you with your needs. - Vote
What's the deal with the Partnership?
You can apply for a partnership with ApparelFrog. You can earn up to 50% comission while selling items of your favourite brand. You can use this link for the registration and get a more in depth look for the requirements.
What's your privacy policy?
We will never share your information with any third party. Who is a third party? Well the first party is us, and the second party is you. So a third party is anyone other than us and you. And, you know, they probably have enough already.
Do you accept PayPal, Amazon Pay, or some other weird payment system that I like?
Yes. We accept Paypal, Amazon Pay and all four regular credit cards (using Stripe): Visa, MasterCard, AMEX and Discover.

Shipping & Returns

My order never arrived.
Check your order confirmation email for the tracking number. If that doesn’t work, send us an email, tell us what you ordered and your order number, and we’ll help you out.
My order arrived incomplete or damaged.
Take a deep breath. Contemplate the transience of all things. In your mind’s eye, envision the faces of everyone you love and everything you hold dear, and let them go. Then send us an email. Tell us what you ordered and your order number, and we’ll help you out.
I would like to return my order.
We're unable to offer returns or exchanges at the moment, but we're working on it.

What else?

Support
Let's see...we don't charge cancellation fees, we generally replace things that arrive severely damaged, and if your order needs to be refunded, we'll issue your refund within 7 business days from our last email.
Shipping
Simply add more than one item to your cart and you'll get free shipping on your order.
Is Buying On-Line Safe?
Probably. We don’t store any of your credit card information (that’s handled by our payment processors, Stripe,Paypal and Amazon Pay)